Vipin Kalra is an accomplished technology leader with extensive expertise in Cisco hosted contact center solutions, Unified Communications (UC), and Contact Center as a Service (CCaaS). Kalra has held various roles, including Technical Consultant at Tech Mahindra, Partner Systems Engineer at Clemenger BBDO and Command Group, and Senior Solutions Architect at STA Group, where a focus has been on enhancing operational efficiency and customer interactions. Currently serving as Lead Cloud Engineer at Docusign, Kalra drives digital transformation initiatives and the migration of legacy systems to cloud-based solutions. Educational qualifications include an MBA in Systems and Operations from the Institute of Management Technology, Ghaziabad.
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