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Alastair Pitt is a telecommunications professional with 15 years of experience in managing complex telephony, contact centre, and unified communications environments. They are currently undertaking a Master’s Degree in Business and Technology, complemented by an undergraduate degree in Communications and Electronic Engineering. Throughout their career, Alastair has excelled in telephony architecture, including the implementation of multilingual contact centres and managing large-scale telephony projects across Europe and globally for companies like Intel, NICE Systems, UNSW Australia, and DocuSign. Alastair is recognized as a collaborative team player with strong communication skills, capable of effectively engaging with stakeholders at all levels.