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Matthew Spratling is a Senior Financial Operations Manager at DNA Payments Group, bringing over 10 years of experience in optimizing processes and enhancing operational efficiency. Previously, Matthew served as Complaints Executive Manager at Dojo and held various managerial roles at Clearanswer Call Centres, including Training Manager and Team Manager. Matthew holds a Level 5 Operations of Departmental Manager qualification from the Institute for Apprenticeships & Technical Education and completed studies in acting with distinction at Hull College. They are passionate about strategic planning, project management, and continuous improvement.