Christopher McLachlan is an experienced professional in customer service and diversity and inclusion, currently serving as a Diversity and Inclusion Business Partner at Diligenta, a subsidiary of Tata Consultancy Services, since August 2018. Christopher previously held the role of Customer Service Manager at Diligenta, where responsibilities included managing a team to exceed customer-centric KPIs and enhancing the customer journey through innovative ideas. Prior experience at Capita spanned from January 2011 to July 2018, where Christopher progressed from a Customer Service Associate to the Customer Service Team Manager, consistently focusing on high-quality service and resolution of customer complaints. Earlier experience includes a position at Webhelp as a Customer Service Adviser from October 2009 to December 2010 and a foundational education at Stirling High School from 2003 to 2009.
This person is not in any teams
This person is not in any offices