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Shivani Kushwaha is currently the Team Lead at Digitide Solutions Pvt Ltd in Indore, where they oversee daily operations and manage a team focused on performance improvement and client satisfaction. Previously, Shivani worked as a Senior Customer Care Executive at Digitide, monitoring KPIs and managing client communications to resolve complex issues. They also held roles at White Force Group as a Software Developer and as a Customer Care Executive at Connect Business Solutions, contributing to operations and client support. Shivani began their academic journey at the Madhya Pradesh Board of Secondary Education, achieving a degree in 2016.