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Theresa Niklas is a Senior Manager of Strategy, Data & Analysis at DHL, currently utilizing over nine years of expertise in communication strategy and digital transformation. With a focus on data analysis and artificial intelligence, Theresa enhances decision-making and streamlines organizational processes. Previously, Theresa held roles such as Communications Manager at Deutsche Post DHL and contributed to various media organizations, including Radio Gütersloh and ZDF. An alumnus of Leipzig University, where they earned a Master of Arts in Communication Management, Theresa is dedicated to fostering collaboration and innovation in the workplace to align communication practices with DHL’s global objectives.