Gemma Doyle currently serves as Senior Vice President of Customer Experience at Deriv, focusing on strategies that enhance customer journeys and organizational performance through advanced AI integration. Prior to this role, Gemma co-founded SurgeROI, where significant contributions were made to the development of a VIP CRM platform for the gaming industry, resulting in a 7% revenue uplift for clients. Previously, at Zynga, Gemma held several leadership positions, including Vice President of Player Success, where the global VIP program was architected, and a global support organization was built to drive retention and monetization. With extensive experience in operations management in the online gaming sector, Gemma has a strong background in customer satisfaction, operational efficiency, and revenue growth, supported by a range of professional qualifications in coaching, leadership, and project management.
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