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Samer Shadid is a service-oriented professional currently serving as the Service Management Lead at the Department of Government Enablement, where they oversee the service management activities related to the Common Digital Platform program. Previously, Samer worked as an IT Manager at Tamkeen and has extensive experience as a Support Engineer at Injazat Data Systems. They hold a Bachelor's degree in Computer Engineering from Philadelphia University, which they completed in 2008. Samer has demonstrated expertise in software and ERP systems implementation and administration across various sectors, including government, education, and health.