Karen Donovan is an accomplished professional with extensive experience in customer service and operations management, particularly within the elder care sector. Currently serving as a CARES Assessor at the Florida Department of Elder Affairs, Karen assists in the long-term care assessment process to ensure the health, safety, and independence of Florida's elders. Previous experience includes roles at WW as a Member Support Specialist and ownership of Bella Anima Skin Care as a Licensed Esthetician. Karen's background at Bright House Networks includes progressive responsibilities in customer care and business operations, including managerial roles overseeing project management and customer service teams. Karen holds an Associate of Arts degree in Business Administration and Management from Saint Leo University and also studied at the Aveda Institute Tampa Bay.
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