Sean Lester is a dynamic IT Service Management leader with over 25 years of specialized experience in the financial and insurance sectors. They have a proven track record in service management, process enhancement, and knowledge transfer, demonstrating a strong commitment to optimizing service delivery and driving continuous improvements. Throughout their career, Sean spearheaded significant initiatives, such as improving customer issue handling at Smurfit Kappa Group and developing a Configuration Management Database within ServiceNow. Currently, they serve as an IT Service Design and Transition Manager at the Department for Work and Pensions, managing the service design and transition of a Digital Signage product across multiple customer-facing sites.
This person is not in any offices