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Zahra Iqbal is currently the UK Head of Customer Experience Support Senior Manager at Deloitte, leading multi-discipline teams and driving strategies for service delivery. Previously, Zahra held various roles in service management and support at organizations such as Accenture and Three, where they focused on implementing ITIL best practices and managing critical processes. Zahra began their career as a Clerical & Desktop Support Assistant at Vitamax Ltd. They earned a First Class Honours degree in Business Computing BSc from Brunel University between 2011 and 2015.