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Diane Anselm is currently the Manager of Client Advocacy at Deloitte Consulting LLP, where they focus on enhancing customer experiences and satisfaction. Previously, Diane served as Director of Member and Client Services at Bersin & Associates from 2004 to 2012, before transitioning to Deloitte Consulting in 2012. There, Diane held various managerial roles, including Manager of Customer Support and Manager of Member Advocacy & Analytics, where they championed member needs and drove improvements in service delivery. With over 25 years of customer service experience, Diane brings a wealth of knowledge to their current role.