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Roman Schieback is currently a Manager and Team Lead in Unified Communications and Collaboration at Deloitte GmbH, where they leverage over 15 years of experience to address complex challenges in SharePoint and technical support. They have previously served as a SharePoint Administrator and Team Lead at Deloitte, focusing on fostering collaboration and process optimization. Roman began their career as an IT Service Desk Operator at Avnet Technology Solutions before advancing in their roles at Deloitte. They are also an alumnus of the Düsseldorfer Akademie für Marketing und Kommunikation, and hold a certification in Mapping & Diagramming from Miro.