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Lynette Horton serves as a Partner at Deloitte Canada, a position held since May 2000, where responsibilities have included roles as National Director, Director of Analytics, and Director of Quality and Risk Management focusing on the Client Feedback program. Prior experience as a Senior Analyst at Harrison Associates from 1998 to 2000 has contributed to Lynette's extensive expertise in the field. Lynette holds a Master of Arts in Economics from McMaster University and additional educational qualifications from Western University.