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Susan Rich is a highly collaborative senior manager with over 20 years of leadership experience in technology, customer engagement, and marketing communications. Currently serving as the Senior Manager for Business Operations at EMC Corporation, they lead customer engagement programs and manage relationships across global cross-functional teams. Previously, Susan held roles at EMC, including Senior Marketing Manager, where they designed innovative marketing programs, and at Motorola Information Systems Group, where they directed marketing communications and campaigns. Susan earned a Bachelor of Arts in English from Wheaton College in Massachusetts.