Riloy Guilherme Schreinert Neto has a comprehensive background in technical support and customer service, with experience spanning various roles at Dell EMC, Dell Technologies, and other organizations. Riloy's expertise includes handling complex technical cases as a Level 3 Support Specialist and serving as a Quality Lead, focusing on coaching and developing analysts to achieve customer service excellence. Additional experience includes providing support for software and hardware issues as a Client Tech Support Associate and Intern, alongside roles in technical assistance and support for commercial users at Unisys Brasil and Seller Corp Ltda. Riloy is currently a Technical Support Engineer and Customer Engagement Advocate at Dell Technologies, emphasizing a proactive approach to customer satisfaction. Riloy holds a degree in Técnico em Informática from Escola Técnica Alcides Maya and is pursuing a degree in Sistemas de Informação from FADERGS.
This person is not in the org chart
This person is not in any teams
This person is not in any offices