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Harold Waterman is a Director of Technical Support at Dell Technologies, where they have cultivated a strong expertise in leading global teams and improving customer satisfaction metrics. With over 15 years of experience, Harold has overseen significant initiatives, such as transitioning support functions and achieving high customer satisfaction ratings. Prior to their current role, Harold held various positions at EMC, where they managed operations and logistics, contributing to substantial cost savings and efficiency improvements. Harold served in the United States Department of Defense as an Avionics Technician, where they focused on quality compliance and technician training. They hold a degree in Sustaining High Performance from Babson College.