Daniel Thwaites is a UK hospitality company with over 300 hotels, conference venues, inns, spas, lodges and pubs. 

For over 215 years, it has put customers at the heart of everything it does, recognising that small details make a big difference to that guest experience. That’s one reason why the company has won so many awards, including Best Luxury Spa Group in Europe 2018 and AA Hotel Group of the Year 2016-17.

Within the company are two distinct collectives - Thwaites Pubs and Brewery for which the company is most well known for, and luxury Hotels and Inns part of Daniel Thwaites that is made up of hand-picked properties that are bold in design, friendly in their service and unique in style.

Despite it being a large company, with over 1,500 staff, each Daniel Thwaites location is individual in character and full of personality, so there is a distinct lack of a chain feel. However the thing that joins them all together are the high standards found throughout. 

Staff pride themselves on providing the warmest of welcomes and an eye for quality, which is why business and leisure guests return time and time again. Daniel Thwaites rewards this with wide-ranging development opportunities and company perks – which makes it a great place to work as well as visit.

Hotels & Hospitality

Travel & Leisure

Daniel Thwaites

Daniel Thwaites' headquarters in Blackburn, United Kingdom

The Penrith office likely focuses on hospitality management and development, encompassing sales, food services, and talent development.

Penrith

The Knutsford office likely focuses on management and support roles in hospitality, sales, and sustainability operations.

Knutsford

This department manages all aspects of food preparation, service, and business operations within the organization.

Food Services

The Operations Management team at Daniel Thwaites is dedicated to ensuring that all properties deliver a consistently high standard of service and guest experience. They oversee day-to-day operations, facilitate communication between management and staff, and implement best practices across the company, from housekeeping to culinary services. By focusing on operational excellence and staff development, the team plays a crucial role in maintaining the unique character and quality that distinguishes each location within the Daniel Thwaites portfolio.

Operations Management

This department oversees the strategic direction and overall management of the organization.

Executive Leadership

The Marketing and Communications team at Daniel Thwaites is responsible for promoting the brand's unique offerings across its diverse portfolio of hotels, pubs, and inns. They craft compelling marketing strategies, manage public relations, and create engaging content for social media to enhance guest engagement and drive bookings. By highlighting the individual character and high standards of each location, the team ensures that the essence of Daniel Thwaites' hospitality shines through in all communications.

Marketing and Communications

The Hospitality and Customer Service team at Daniel Thwaites is dedicated to enhancing the guest experience across all venues by ensuring exceptional service and operational excellence. This team, comprised of specialists in food and beverage, front desk management, and revenue optimization, works collaboratively to create memorable experiences that reflect the unique character of each property. Their commitment to detail and quality ensures that every guest receives a warm welcome and personalized attention, reinforcing the company’s reputation for outstanding hospitality.

Hospitality and Customer Service

This department focuses on driving revenue through the acquisition and management of client relationships.

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People (3)

Jobs (0)

Other teams

Operations Management

Executive Leadership

Marketing and Communications

Hospitality and Customer Service

Sales Division

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People (3)

Jobs (0)

Other teams

Operations Management

Executive Leadership

Marketing and Communications

Hospitality and Customer Service

Sales Division

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