Thirafi Ahmad Riyadi is currently the Customer Service Operations Manager at DANA Indonesia, bringing over five years of experience in the customer service industry. They previously held roles such as Service Assurance Manager and various positions at Traveloka, including Customer Care Assistant Manager and Customer Care Supervisor. Thirafi began their career as a Journalist with Kompas in 2015, where they reported on crime-themed topics in Jakarta. They earned a bachelor's degree in Communication from Universitas Terbuka between 2018 and 2021. Guided by the principle of 'Always Strive and Prosper,' Thirafi is dedicated to optimizing processes and achieving operational excellence.
Location
Jakarta, Indonesia
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