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Asinder Panesar is an experienced Service Desk Team Manager at Daisy Group since January 2015, known for a strong ability to build and maintain effective teams while communicating efficiently across all staff levels. Previous roles include 2nd Line Support Engineer at Servo from July 2010 to January 2015, where Asinder led the service desk team, achieving an impressive 85-90% first-time fix rate on calls. Additionally, Asinder served as IT Manager at Greggs PLC from September 2007 to June 2010, managing IT systems and providing multi-tiered support for over 170 shops and 100 IT users, adhering to ITIL best practices and maintaining service level agreements.