Lorie Henderson is a Sr. Manager of Technical Infrastructure at CVS Health, where they focus on merging Change Management programs and enhancing service delivery using ServiceNow. Previously, Lorie served as a Lead Ops Support Specialist at Aetna, where they designed and managed Change Management processes for the Phoenix Data Center Hosting Services. Earlier in their career, Lorie was a Senior Business Analyst at Charles Schwab, collaborating across departments to optimize operational effectiveness. Lorie also held a Systems Engineering Consultant position at Coventry Health Care, where they developed key metrics and process enhancements for the organization.
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