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Srinivas Nemani is an experienced leader in IT service management with over 17 years in the industry. Currently, they serve as the Head of IT Service Management at CtrlS Datacenters Ltd, overseeing customer relationship management and service delivery for Asia's largest Tier IV data center. Previously, Srinivas has held significant roles at Novartis, Fujitsu, and FICO, where they directed cross-functional teams and implemented systems improvements. They hold a Bachelor of Technology in Information Technology from Anna University and have utilized Six Sigma and CMMI methodologies to optimize services and enhance quality in IT operations.