Sascha Kretz is currently the Head of Customer Service Center at CSS and has been part of the management team since 2024. With over 15 years of experience in customer service and service marketing, Sascha previously led the Service Center at Helvetia Versicherungen Schweiz from 2018 to 2023, overseeing multiple locations and a team of ten. Additionally, Sascha held various leadership roles in customer service and project management at organizations such as Suva and Ringier AG. Currently pursuing a Doctor of Business Administration at Kalaidos Fachhochschule Schweiz, Sascha demonstrates a commitment to enhancing customer experience and driving organizational transformation.
Location
Lucerne, Switzerland
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