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Mark Gwilliams is a 3rd Line Infrastructure Support Analyst at Seqirus, with over 20 years of IT experience and ITIL Foundation certification. They have a solid background in service management and specializations in incident management, problem solving, and vendor management. Mark has worked for organizations such as Bank of America, Unilever, and NHS Cheshire West & Wirral Partnership, where they coordinated IT support teams and managed the problem management process. Mark is a member of the British Computer Society and possesses strong technical skills across multiple platforms.