Chad Bennett is a Technical Support Lead at Crown Castle since June 2015, where responsibilities include leading a team of system administrators and quality analysts for the configuration and maintenance of ServiceNow, encompassing FSM, CSM, Service Portal, and event management. Previously, Chad served as an Application Engineer, focusing on the development and administration of NOC network monitoring and ticketing solutions. Prior to Crown Castle, Chad worked at Verizon from April 1998 to June 2015 as a Lead Spec Engineer, managing IPTV hub operations and overseeing equipment related to SONET, encryption, IP routers, and digital content management, as well as serving as a Switching Equipment Technician. Chad's career began at ADC Telecommunications as a Tech III, providing technical support for microwave and broadcast technologies. Chad holds a Master's degree in Network Engineering from Stevens Institute of Technology and a Bachelor's degree in Electrical Engineering Technology from PennWest California.
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