Ricardo Lamas Almendares is a seasoned technical support professional with extensive experience, currently serving as a Technical Account Manager II at CrowdStrike since December 2025. Prior experience includes significant roles at BMC Software, where Ricardo has been employed since October 2018, first as a Technical Support Analyst and then as a Staff Technical Support Analyst, specializing in deep global support for AR System Server Remedy ITSM stack for Fortune 500 clients. Previous positions involved providing L2 production support at Hewlett Packard Enterprise and production support for critical applications in an investment banking environment at Tata Consultancy Services. Additional experience includes technical support roles at TeleTech and Teleperformance, as well as a tenure as a Marketing Director for a private marketing consultancy. Ricardo holds a Licenciatura in Mercadotecnia from Universidad del Valle de México, completed in 2012.
Location
Zapopan, Mexico
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