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Heather G. Miller is the Vice President of Programs at Crossroads Programs, Inc., where they lead program operations and strategic vision for a multi-faceted non-profit organization. With 30 years of experience in non-profit management, they have a robust background in quality assurance and compliance, having previously held key roles at various organizations including Family Service Association of Bucks County and Jewish Family and Children's Service of Greater Philadelphia. Heather's expertise encompasses a wide range of social service program areas and includes successful implementation of electronic health record systems. They hold a Master of Social Work from the University of Pennsylvania and a Bachelor of Science in Human Development and Family Studies from Cornell University.