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Oliver Merida is an experienced IT professional with a strong background in customer support and network management. Currently serving as an L2 Customer Support Engineer at Crossover for Work since September 2016, Oliver provides high-quality technical support and automates processes using Python and Selenium. Prior experience includes roles as IT Manager at ATB Constructores, where Oliver enhanced network security and optimized internet bandwidth, and as Corporate Systems Manager at Lidotel, improving customer service through IT training and managing extensive workstations across a hotel chain. Oliver holds an Associate's degree in Computer Science from Instituto Universitario de Tecnologia Venezuela, completed in 2006.