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Michael Wallace is a mortgage executive with over 30 years of leadership experience, specializing in relationship building, problem solving, and strategic execution. Presently, they serve as the Sr Director of Client Success at Cotality, where they lead two management teams to enhance client retention and satisfaction. Previously, at Fannie Mae, Michael held roles as Director of Customer Account Management and Vice President of Business Account Management Solutions, driving significant growth and efficiency improvements in mortgage delivery. They earned a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services from the University of North Carolina at Greensboro.