Costa Coffee is a coffeehouse chain which is a subsidiary of American company The Coca-Cola Company.

Food & Beverage

Costa Coffee

Costa Coffee's headquarters in Dunstable, United Kingdom

Jill McDonald

Erica Brown

Dilnura Yuldasheva

Jonathan Crookall

Nick Orrin

Jo Zinonos

Katy Wallace

Jenice Xu

Tom Edgar

Cecile Angrand

Hanne Andresen

The Marketing and Consumer Insights team at Costa Coffee is responsible for understanding consumer behavior and preferences to drive strategic marketing initiatives. They leverage data analytics and insights to develop targeted campaigns, enhance brand loyalty, and optimize product offerings. Their work includes managing customer relationships, conducting market research, and overseeing promotional strategies across various channels to strengthen the Costa Coffee brand and engage customers effectively.

Marketing and Consumer Insights

The Engineering and Technology team at Costa Coffee focuses on developing and implementing innovative technological solutions to enhance the customer experience and streamline operations across the coffeehouse chain. This team is responsible for integrating systems, advancing software development, and leveraging data analytics to support strategic initiatives globally, ensuring that Costa Coffee remains competitive in the dynamic retail environment.

Engineering and Technology

The Finance and Accounting team at Costa Coffee is responsible for managing the company's financial health and ensuring robust financial practices. This includes overseeing budgeting, forecasting, and financial reporting, as well as managing credit control and payroll operations. The team collaborates with various business units to provide strategic insights and support financial decision-making across the UK, Ireland, and international markets.

Finance and Accounting

The Human Resources and People Operations team at Costa Coffee focuses on fostering a supportive and inclusive workplace culture while managing employee engagement and development. This team oversees talent acquisition, rewards and benefits, diversity and inclusion initiatives, and employee relations, ensuring that all team members are motivated, skilled, and aligned with the company’s values and goals. Through strategic people management, they aim to enhance employee experience and drive organizational effectiveness across the global chain.

Human Resources and People Operations

The Leadership Team at Costa Coffee is responsible for setting the strategic direction and vision of the company, ensuring alignment across various functions such as operations, finance, consumer insights, and supply chain management. They drive initiatives to enhance customer engagement, optimize resources, and foster a culture of innovation and growth, while also navigating the complexities of the global coffee market as a subsidiary of The Coca-Cola Company.

Leadership Team

The Product Development and Procurement team at Costa Coffee is responsible for innovating and enhancing the coffee and beverage offerings while ensuring the efficient sourcing of high-quality ingredients and materials. This team collaborates closely to develop new products, manage supplier relationships, and uphold quality standards, ultimately driving Costa Coffee's commitment to delivering exceptional customer experiences.

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Costa Coffee

Org chart

Teams

Marketing and Consumer Insights

Engineering and Technology

Finance and Accounting

Human Resources and People Operations

Leadership Team

Product Development and Procurement

Offices

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Costa Coffee

Org chart

Teams

Marketing and Consumer Insights

Engineering and Technology

Finance and Accounting

Human Resources and People Operations

Leadership Team

Product Development and Procurement

Offices

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