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Duane Venner is an innovative Customer Support Leader with over 15 years of experience managing customer relationships across various industries. Currently serving as the Senior Manager of Customer Service at Cosm, Duane has previously held key positions at Teachers1on1, NEOGOV, Fandango, and Verizon Wireless, where they demonstrated success in building customer support teams, designing policies, and improving operational efficiency. Duane's achievements include launching a customer support department from scratch at Teachers1on1 and spearheading significant initiatives to enhance customer satisfaction and streamline processes. Having earned a Bachelor of Arts in Theatre from the University of South Carolina, Duane combines a creative approach with strong project management skills to drive sustainable success in customer support operations.