Nidhi Mathew has over 18 years of experience in client support and operations within the financial services sector. Currently serving as a Senior Client Support Associate at Convera since August 2022, Nidhi focuses on operations support for payment products and financial institutions. Prior to this role, Nidhi worked at Western Union Business Solutions from May 2018 to August 2022, where responsibilities included analyzing foreign exchange-related issues and serving as a liaison among clients and internal teams. Nidhi also has experience as a Fraud Analyst at Western Union from January 2017 to March 2018, handling customer risk assessment and due diligence. Earlier career stages at HSBC Bank included various roles in banking operations and customer due diligence from April 2005 to July 2016. Nidhi holds a Bachelor of Engineering degree in Information Technology from Karunya Institute of Technology and Sciences, completed between 2000 and 2004.
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