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Shane Diplock is currently the Director of Customer Success and Operations at CONTROLTEK, where they drive customer success by ensuring clients and partners receive exceptional service. Previously, Shane served as the Sales Support Team Lead and Manager of Customer Success, contributing to the strong service culture at CONTROLTEK. Shane's earlier experience includes working as a Client Service Associate, supporting CONTROLTEK's innovative asset protection and security solutions. Shane holds an AICE degree from the University of Cambridge and a Business Essentials certificate from the University of California, Berkeley.