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Vinny Robertson serves as the VP of Global Service Delivery at Concentrix and has held this position since 2019. With 20 years of experience in the BPO sector, Vinny has collaborated with a diverse range of businesses, primarily in the IT industry, from FTSE 100 companies to SMEs. Previous roles include VP of Operations (UK&I) and Director of Support Services, where they developed expertise in operational delivery, P&L ownership, and change management. Vinny’s commitment to creating scalable Sales and Customer Success organizations has led to strong financial results and consistent client satisfaction. Education details include attendance at Xaverian College, where Vinny is currently enrolled.