Pankaj Soni is a Senior Technical Analyst at Computacenter with experience in IT Service delivery processes, process improvement, and weekly process monitoring. Prior to this role, Pankaj worked as a Service Delivery Analyst at Kyndryl and IBM India Private Limited, where Pankaj focused on process analysis and continual improvement aligned with ITIL framework. With a background in Service Desk Management, Process Management, Quality Management, and Team Management, Pankaj has a strong foundation in IT services. A Diploma holder in Hardware & Networking from Jetking Infotrain Ltd, Pankaj also holds a Bachelor of Computer Application from Rajiv Gandhi College of Computer application and Technology.
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