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Emma Benstead has extensive experience in customer insights and service management, having held multiple leadership positions at Computacenter since 2015. They currently serve as the Global Head of Customer Insight and Stories, where they lead a team dedicated to understanding customer relationships and improving experiences. Prior to this, Emma worked as a Senior Customer Value Manager and has a history as a Team Leader at Abbey National. Their focus remains on driving action through customer insights and enhancing the delivery of value and innovation across the organization.