Shannon Cahoon is a Chapter Lead and Senior Product Manager for Cards Modernisation at Commonwealth Bank, where they have held various positions since 2020. With a background in customer experience and product management, Shannon previously served as a Manager in Cards Customer Experience and a Product Manager for Credit Card Features. Shannon's career began at Westpac as a Customer Service Representative from 2008 to 2011. They attained a Bachelor of Business in Logistics and Supply Chain and a Bachelor's degree in Criminology and International Relations from the University of Tasmania.
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