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Allison LaPradd, MBA, is a seasoned leader and communications manager with over twenty years of experience in consulting, project management, and process improvement. Currently serving as the Frontline Support Manager and Vice President at Columbia Bank since 2025, Allison leads a team focused on ensuring accuracy in procedure documentation and managing compliance. With an MBA from the University of Phoenix and a BA in History from Arizona State University, Allison has developed strong competencies in customer relationship management, analytical thinking, and collaboration throughout their career. Previously, they held various roles at Wells Fargo, enhancing procedural effectiveness and developing training solutions for contact center employees.