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Leandro Luisi is a technology professional with extensive experience in systems development, project management, and technical support. They began their career as a Process Operator and quickly advanced to leadership roles, specializing in second-level support for complex applications. With a strong focus on customer satisfaction and operational efficiency, they managed large-scale implementations and technical support in financial institutions. As the Technical Support Manager for South America, they enhanced support strategies and optimized application performance. Currently, as the Regional Head of IT Operations, Support & Infrastructure for Coldview Latam, they lead multidisciplinary teams, drive innovation, and ensure the continuous operation of IT services and infrastructure.