James Mapanda-Conteh, Jr. has extensive experience in network administration and customer support within the technology sector. Currently serving as a Network Administrator at Cogent Communications since October 2019, James specializes in resolving Layer 1, 2, and 3 issues in a Cisco environment and addressing IP routing and VPN challenges. Previously, James was employed at NCR Corporation from October 2015 to October 2019 in various roles, including Customer Engineer II, where responsibilities encompassed hardware maintenance, installation, and network management while ensuring customer satisfaction. Earlier experience includes a position as a Field Technician at Southern Cross Corporation, where James maintained quality control and improved service delivery efficiency.
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