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Campbell MacFarlane is currently the Tech Ops Core Payments Technical Support Manager at Virgin Money UK PLC, where they manage the technical support teams responsible for maintaining critical payment services and platforms. Previously, they served as a Service Support Manager at Clydesdale Bank, overseeing service support teams and managing the bank's ISO Quality Management System. Prior to that, Campbell held the role of Service Support Team Lead at National Australia Group, managing various teams focused on platform and application support. They are pursuing degrees in Manufacturing Technology at the University of the West of Scotland and a Master’s in Computer Integrated Manufacturing at the University of Strathclyde.