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Ian DSa has extensive experience in customer care and project management, currently serving as Senior Program Manager at CLEAResult Canada since April 2025. Previously, Ian held various leadership roles at The Home Depot Canada from 2022 to 2024, including Senior Manager of Customer Care & Experience, where oversight was given to five teams, and significant coaching and development of managers and associates was implemented. Other positions included Project Coordinator, Manager of e-Commerce Order Management, and Manager of Contact Centres, demonstrating a strong capability in managing large teams and improving customer support processes. Ian also holds a Project Management certification from the University of Toronto School of Continuing Studies, obtained in 2024.