Carla M. Hancox has extensive experience in telecommunications and network analysis, currently serving as a Network Analyst I with the City of Dallas since October 2019. Prior to this role, Carla worked at Verizon from November 2010 to April 2019 as a Coordinator in Business Operations, where responsibilities included supporting field sales staff and providing administrative assistance. Additional experience includes roles as a Billing Specialist at Supermedia, Team Lead in Web Technology at Idearc Media, and Internet Consultant at Verizon Superpages.com, with a strong focus on customer service, team management, and process documentation. Early career experience includes data entry and travel coordination for Service Electronics. Carla attended Prairie View A&M University in 1989-1990.
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