Margery Gandolfi, CCXP, MBA, is the Director of Client Experience, Digital, and Marketing Transformation at RBC Rochdale. In this role, they lead a dedicated team focused on exceptional customer experiences and digital transformation initiatives. With over fifteen years of experience in digital product management and customer experience within the financial services sector, Margery has successfully launched numerous digital products aimed at enhancing customer engagement. They previously held various positions at Citi, including Digital Product Manager and Senior Project Manager, and have a robust academic background with an MBA from Western Governors University and a BS in Printing Management from the Rochester Institute of Technology.
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