Michael Stone is an experienced professional specializing in incident management and service restoration within the banking and technology sectors. Currently serving as Vice President - Incident Manager at City National Bank since July 2018, Michael has led initiatives to streamline incident response, reduce business impact, and improve documentation processes for senior leadership. Previously, Michael held various roles at GE Digital from August 2012 to October 2017, focusing on ITSM incident management and service reliability. Early career experiences include supporting banking technical services at Vantiv and enhancing customer service at Cedar Fair Entertainment Company. Michael holds a high school diploma from Northwest High School and has pursued further education through Codecademy.
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