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Katie Miller is a dynamic, people-centered leader with over a decade of experience in operations, team development, and customer experience. They have held various roles, including Chief Scrum Master at Citizens Bank, where they led Agile delivery for over 45 teams, and Tour Manager at Collette, creating exceptional travel experiences across Europe and the U.S. Known for their ability to turn complexity into clarity, Katie is passionate about fostering collaborative environments that encourage continuous learning and improvement. They hold a Master of Business Administration from Bryant University and a Professional Certificate in Agile Project Management from the University of Maryland.