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Herbert Bitantes is currently the Core Infrastructure Services Lead at Citibank NA, where they oversee local support teams and maintain infrastructure compliance. With 22 years of experience in the IT industry, they have demonstrated expertise across various domains, including IT-BPO, Banking & Finance, and Telecommunications. Previously, Herbert held roles such as Voice Operations Manager at Citibank and Voice Operations Lead at Accenture, focusing on incident management, project coordination, and service availability. Their educational background includes a Bachelor’s degree in Electronics and Communication Engineering from the University of Santo Tomas. Additionally, Herbert possesses ITIL certification, enhancing their capabilities in governance and compliance within the IT sector.