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Erica Torrence, PMP, is a Program Group Manager and Senior Vice President at Citi, where they lead various initiatives within the Global Program Management Office. Erica previously served as a Senior Business Analyst and Project Manager at Citi, focusing on client onboarding and operational efficiency for significant custody assets. They have a Bachelor's degree in Business Administration and Management from the University of Central Florida and began their career as an Account Administrator at Bank of New York Mellon. Erica is also recognized for their leadership in project management and process improvement initiatives throughout their career.