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Jenna Zhang is a Senior Quality Assurance Leader and Project Manager at Cisco, where they actively oversee quality issues and lead various projects for the Greater China TAC service. Jenna previously worked as a Contact Center Team Manager at Concentrix, managing performance for over 20 staff members, and served as a Service Relations & IT Coordinator at SYNNEX, where they advanced from a front-line support agent to managing escalations and IT coordination. Jenna holds a Bachelor's degree in Computer and Information Sciences from Beijing Union University, completed in 2014.