Anna Caroline Riedel is an experienced professional in customer service and hospitality management, currently serving as Customer Service Lead at Circula since September 2023. Previously, Anna held the position of Customer Service Team Lead at Nuri from May 2021 to July 2023, where significant contributions included scaling the customer service team from 4 to 12 agents and optimizing key processes. An extensive career at Booking.com spanned from March 2013 to May 2021, progressing from Customer Service Representative to Customer & Partner Manager, overseeing team productivity and managing partner requests in multiple languages. Earlier roles include Property Manager at Abraham Rodriguez in Tulum, Housekeeping Supervisor at Regent Hotels & Resorts, and Front Office Receptionist at Mandarin Oriental Hotel Group. Anna holds a Swiss Hotel Association Diploma in Hotel Management from Les Roches.
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